Billing Transparency & Refund Terms

Refund, Renewal & Cancellation Policy

Last Updated: October 2026 Official Domain: https://kyiptvofficial.com/ Billing Structure: One-Time USD Payment (No Auto-Renewal)

Confirmation Note for Store Owner: Verify that the refund window and conditions below match your live payment processor agreement before processing commercial orders.

1. Non-Recurring Billing & Cancellation

Standard KY IPTV plans (1, 3, 6, and 12 months) are billed as one-time payments in USD ($). Because we do not automatically charge your payment method at the end of a term, you never need to cancel a recurring subscription to avoid future charges. Your access simply expires at the end of your paid period unless you choose to renew on our Subscription Plans page.

2. Refund Eligibility Conditions

Unprovisioned Orders: If we are unable to provision and deliver working Xtream Codes / M3U credentials after payment confirmation, you are eligible for a 100% full refund.
Verified Technical Incompatibility: If your credentials fail to authenticate on a supported app and our support team cannot resolve the server-side issue after you follow our Activation Guide, you may request a refund within [VERIFY: e.g., 7 days] of purchase.
Customer-Side Limitations: Refunds are not issued for issues caused by insufficient local internet speed (below 15 Mbps), exceeding the simultaneous stream count of your chosen plan tier, or separate fees charged by third-party Smart TV player developers (such as IBO Player or TiviMate Companion).

3. How to Submit a Refund Request

Send an email to support@kyiptvofficial.com with your Order ID, the email address used during checkout, and a brief description of the technical issue encountered.