| "Invalid Details" / "Authorization Failed" |
Case-sensitivity typo or extra space in Username/Password. |
Check whether television auto-capitalization changed the first letter of your username, password, or Server URL. Remove any trailing space after http://. |
| "Cannot Connect to Server" / Timeout |
Incorrect Server URL port or ISP DNS filtering. |
Verify the exact port number (if included) in your Server URL. Restart your router and switch device DNS to 1.1.1.1 or 8.8.8.8. |
| Stream Stops After a Few Seconds |
More devices streaming simultaneously than your chosen connection tier allows. |
Verify your plan tier (1 to 5 simultaneous connections). Close the player app on extra devices so active streams stay within your selected connection limit. |
| "No Information" in TV Guide (EPG) |
Initial XMLTV guide download is still in progress. |
Go to your player's Settings → EPG → Update EPG to trigger a manual refresh. |